Frequently Asked Questions

Exhaura AI runs automated trading from your phone. You connect your own MetaTrader 5 broker account inside the app, and the app places trades on that account based on the bot's signals. Your money stays with your broker.

The minimum recommended balance is to be confirmed by Exhaura AI. Your broker may also set its own minimum deposit. Only trade with money you can afford to lose.

No. The app connects to your broker for you, so you do not need a VPS or a computer left switched on.

Exhaura AI works with MetaTrader 5 brokers that offer a web terminal. When you connect, search for your broker's server inside the app. MT4 is coming soon.

The forex market is open 24 hours a day, five days a week, from Sunday evening to Friday evening (GMT). It is closed at weekends and on some public holidays. Your broker's own hours and symbol schedules apply, and the bot can only trade while the market for its symbol is open.

When a signal includes a stop-loss and a take-profit, the app sends them with each trade to your broker. A stop-loss limits a loss but does not guarantee it: in fast or gapping markets a trade can close at a worse price than the stop.

Yes. You choose the symbol, the lot size and the number of trades per signal, and you can stop the bot at any time. Smaller lots mean smaller possible losses and gains.

Yes. Trading forex and other leveraged products is high risk, and you can lose some or all of your capital. No profit is guaranteed, and past results or demonstrations do not predict future results. Please read the risk disclosure.

Your MT5 login is used only to connect the app to your broker. Trades happen on your broker's platform, and Exhaura AI never holds or moves your funds. Use a strong password and never share your license key.

Check the login number and password with your broker, make sure you picked the correct server (live or demo), and try again. Some brokers need a few minutes after a new account is opened.

A key works on one device and for the email it was issued to. Check you signed in with the same email, then ask your mentor to resend or reset the key.

Make sure the bot status shows Running, your MT5 account shows connected, the market for your symbol is open, and your account has enough free margin for the lot size.

Contact your mentor first. For account and billing questions, contact Exhaura AI support at support contact to be confirmed.