1. Who we are
Exhaura AI legal entity name, address and contact is responsible for your personal information. We follow applicable data protection law, for example POPIA in South Africa.
2. What we collect
- Account details: your email address, and for mentors also your name and the social channels you share with us.
- License details: your license key, the bot it is for, and the device it is activated on.
- Broker connection: your MT5 login number and server, used to connect the app to your broker. How the broker password is handled and stored to be confirmed.
- Trading activity: trades the app places, and account figures such as balance and equity shown in the app.
- Payments: payment confirmations from our payment provider. We do not store your card details.
- Usage: basic website visit and sign-in records, used to understand how the site is used.
3. Why we use it
- To create your account, issue and check license keys, and give you access.
- To connect to your broker and place trades you have asked the bot to place.
- To send service emails such as your license key, password resets and approvals.
- To provide support, keep the service secure, and meet legal obligations.
We do not sell your personal information.
4. Who we share it with
Only service providers who help us run Exhaura AI, under their own privacy terms, such as:
- Website and database hosting (providers to be confirmed)
- Email delivery (provider to be confirmed)
- Payments (provider to be confirmed)
- Your broker, through the connection you set up
- Your mentor, who can see the clients they added and whether they are active
5. How long we keep it
Retention periods to be confirmed. We keep information only as long as needed for the purposes above or as the law requires.
6. Your rights
You can ask to see, correct or delete your information, or object to how we use it, by contacting privacy contact to be confirmed. You can also complain to the relevant regulator, for example the Information Regulator in South Africa.
7. Security
We use reasonable technical measures to protect your information. No system is completely secure, so please keep your login details and license key private.
8. Changes
We may update this policy. The date at the top shows the latest version.